SHIPPING ISSUE
In the middle of choosing Shipping methods, there is Error, it's saying the order can't be shipped to my Country, What Happen ?
Do I have to pay the extra customs tax ?
Customs taxes or import duties may be applicable depending on your country's regulations and the value of the items being shipped. These additional charges are determined by your local customs authority and are the responsibility of the recipient. It is important to familiarize yourself with your country's customs policies and potential import taxes before placing an order. We recommend contacting your local customs office or relevant authorities to obtain accurate information regarding any customs duties or taxes that may apply. Please note that we are unable to predict or control these charges, as they are imposed by the customs authorities of your country.
What should I do if my order hasn't been delivered yet ?
If your order has not been delivered within the estimated delivery time after shipment , please follow these steps:
Check the tracking information for your order using the tracking number provided in the order shipment confirmation email.
Track your package on the website of the shipping carrier to see the latest status.
If there are no updates or the tracking information shows a delay, please contact our customer support team with your order details. We will investigate the issue and provide you with assistance and updates on the delivery of your order.
How can I change my shipping address?
If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to assist you with updating the shipping address. Please note that depending on the status of your order and the shipping carrier's policies, address changes may not be possible.
* FASHION-KOREA can change delivery address your order status by [Preparing Shipment], but, after the order status, changing delivery address is impossible.
Can I track the delivery of my order?
Yes, you can track the delivery of your order. Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to track your package on the website of the shipping carrier. Additionally, you can also visit FASHION-KOREA website your order history page to check your order status and your tracking number to check the status of your shipment.
How long does it take to receive my order?
The delivery time for your order can vary depending on several factors such as the shipping method selected, your location, and the availability of the item. During the checkout process, you will typically see an estimated delivery time frame. This estimation is based on average delivery times and serves as a general guideline. However, please note that unforeseen circumstances or customs procedures may cause delays beyond our control. Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.
Fashion-Korea is a system that allows individual orders to be placed after payment for your order has been completed. The shipping preparation period may be delayed depending on the fabric or designer's production status. If there is a delay in the product, we will provide separate notification for the delay.
The basic shipping preparation period is 7 to 14 business days from the date of order payment. The delivery date may vary depending on the country or climate, but it usually takes about 5 to 15 days. Therefore, it will take a total of 2 to 4 weeks for the order to arrive at the customer's location. We kindly ask you to place your order with sufficient time in advance.
What company or methods do you use for the shipment?
We work with various shipping carriers controlled Korean post office and fulfillment partner(SHIPTOYOU) to ensure efficient and reliable delivery of your orders. The specific shipping company used for your shipment may depend on factors such as your location, the item being shipped, and the shipping method chosen during checkout. Common shipping methods include but are not limited to EMS, EMS PREMIUM, AirMail, Fedex and local postal services. The carrier information and tracking number will be provided to you once your order is shipped and the delivery method cannot be selected by the customer and will be selected and shipped according to the situation by the fulfillment partner (SHIPTOYOU)
