RETURN & EXCHANGE GUIDE
EXCHANGE/RETURN/REFUND POLICY
Please make sure you have selected right options(e.g. size, color and quantity) prior to completing the order, Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.
Requests for exchange/refund are accepted only if the requests are made within 7 days of the date of receipt.
※ Please be noted that you should put your order number in returning parcel to make the process faster.
※ Exchange is limited to the same product or the same price
※ If it is impossible to exchange the same product due to inventory exhaustion or production interruption(discontinue production), we will refund you.
[Exchange / Return due to customers [change of mind]]
- Please contact our Customer service center within 7 days after receiving your package and send us return tracking number in 3 business days.
- While making an inquiry to our Customer Service Center include the following information to hasten the process:
[Name, Order number, product name, reason for exchange/ return]
- In case those items show any signs of use, they will not be accepted for exchange. In case of any return due to [change of mind], the return shipping(to S. Korea) fee is borne by a customer and related cost shipping fee deductions are applicable according to FASHION-KOREA Policy
[Exchange / Return policy for defective and different items shipped]
- Please contact our Customer service center within 7 days after receiving your package and send us return tracking number in 3 business days.
- While making an inquiry to our Customer Service Center include the following information to hasten the process:
[Name, Order number, product name, a picture of the item, a picture of defect part)
- For any exchanges and returns of defective or different items shipped, the shipping fees will be borne by FASHION-KOREA
* If the product is out of stock, it will be refunded.
[Missing Items]
- If any of your item(s) is missing in your parcel, please contact our CS team within 5 days from you receive the box. When contacting us, please send us the pictures described below.
[Name, Order number, Picture of the box, Picture of all items you received, pictures of each the item]
- If confirmed of missing, we will send you the product right away, however, some products may go out-of-stock, in case, it will be refunded.
[The followings are not eligible for returns/exchange]
- Any items reported after 7 days from the date of receiving
- Any item from which the tags have been removed, regardless of if they were defective on arrival
- Customized or handmade items
- Items having trace of scent, cigarette, perfume, use, wash, or alterations.
- Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damages, even if the item was defective upon arrival
- All goods returned without previous notice or in spite of return denial by our CS team will not be accepted.
REFUND
- Please allow 2-3 business days for all refunds to appear on your order history status. Refunds will be made for orders , if there is no problem after inspecting the returned products.
RETURN ADDRESS
- Fashion-Korean Fulfillment Center : PINKBOX.KR. 302, 104Dong, 154 YangJu-Ro, YangSan-City, Kyungnam, South Korea, [Post code : 50625]